Restaurants – The Omnichannel Distribution
In addition to the traditional counter terminals, ordering stations have been rapidly developed, which have reduced waiting times for consumers. These terminals work in total autonomy because the customer can pay directly after his order. This major evolution in the purchasing process has allowed the emergence of the “self check out” course throughout France.
In 2020 to cope with the closure of restaurants, during the lockdowns related to the Covid 19 pandemic, Nepting quickly reacted alongside its customers by allowing them to start a new experience: the “Click & Collect”. This new solution has allowed them to continue their activity differently despite the circumstances.
Other experiments are now in use or trials such as “queue busting” when it comes to speeding up order taking by going up the queue…
The Nepting Team